Privacy Policy


Ekualwood a registered trademark, is committed to maintaining the confidentiality, except as may be required by law, of all personal information obtained from users of (“the Website”). All use of the Website and of any of the services provided by Ekualwood demonstrates your acceptance of the Terms of Use contained herein.


Ekualwood reserves the right to change this policy at any time if deemed necessary. We encourage you to regularly review it to ensure that your knowledge of the collection, use and disclosure of your personal information remains current.


2.1 Collection

Ekualwood shall only collect personal information necessary to provide services through the Website as appropriate and shall be the sole judge whether it is necessary to collect it or not. The type of personal information that can be collected may include, but is not limited to, your name and email address. For further information about financial data collection, please refer to Section 4 “Terms of Purchasing and Payment”.

2.2 Use

Ekualwood collects data in order to provide you with our services and to respond to your inquiries on certain of our products and services. Such data allow us to make improvements and to inform you of the latest developments and of any changes in our services. Ekualwood can also collect demographic data that can be shared and used for advertising purposes. At no time does the use of such information compromise your personal information or privacy rights.

2.3 Disclosure

Ekualwood shall not sell, share or rent your information to third parties, unless required by law. Ekualwood reserves the right to disclose your personal data to companies and individuals we hire, but only to the extent necessary to perform the duties for which they were hired.

2.4 Storage

Personal information will be stored for as long as deemed necessary by Ekualwood to carry out the Website activities. At any time, you can contact Ekualwood to ask for details regarding stored data.


Cookies are small text files transferred by a server to web browsers and stored on a user’s computer hard drive. Cookies cannot damage files, nor can they read information from your hard drive. Ekualwood uses cookies to collect data when you visit the Website, such as your browser preferences, your use of the various components of the Website, your bookmarks, your shopping cart, the status of your payment in the case of orders, as well as the frequency and duration of your visits.

Ekualwood and its third parties are likely to place and read cookies and web beacons to collect data after running advertisements on the Website. Such third parties, including the ones that manage advertisements, can record data such as your browser and IP address. As Ekualwood is a partner of Google, since we use certain of its ad products (such as AdWords), please consult its complete policy on its use of collected data:

The Website uses ad retargeting technologies on the Internet. Thus, our visitors, who are already interested in our products, can be exposed to our ads on partner websites. Ad retargeting technologies analyze data collected by your cookies and run relevant ads based on your online behaviour. The use of ad retargeting technologies complies with current applicable privacy protection requirements.

Adjustments can be made to most browsers through a change in your settings in order to block all cookies or to have the choice to allow or block each cookie individually. Please note that blocking cookies can affect the Website experience and the use of certain specific functionalities, such as those set forth above. You can also disable the use of advertising cookies by our third parties by consulting:


4.1 Pricing and Payment

All prices are listed in Canadian dollars; transportation fees (Canada Post and FedEx effective rates) and taxes, if applicable, will be added to the invoice. Ekualwood reserves the right to modify its prices at any time. All transactions made through the Website are payable by a valid Visa or MasterCard credit card, or with PayPal services. A few seconds after making your transaction, you will receive a confirmation email for your order. Please keep this email as a receipt of the products and services ordered.

4.2 Refund Policy

Items are not exchanged, but rather reimbursed. When a client wants to exchange a products, he must return the original product for a refund and buy the new item they want as a separate order. 
This makes for a more efficient process, since you don’t need to wait for the refund process to be complete before you buy the new item.

4.3 Safety of Your Financial Data

Your online shopping experience is safe. Ekualwood complies with SSL security protocol, which guarantees that your transaction will always be processed safely. Ekualwood does not store any data from any transaction involving credit information. Therefore, you must resubmit your credit card information with each new transaction. Should you not want to complete your transaction online, please contact the Ekualwood team directly at 1-514-365-7318.

4.4 Problems Encountered

For any problems encountered with purchases made on the Ekualwood online store, please contact us:


Ekualwood provides you with social plug-ins for various social networks. If you choose to interact with one of those plug-ins, your activity on the Website will also be made available to social networks, such as Facebook, Instagram and Twitter. If you do not wish to share your activity on a social network, please log out of such social network before you enter Ekualwood has no control over such data collection.


Ekualwood is not responsible for the accuracy nor for the update of the Website information.


If you have any questions or comments regarding this Privacy Policy, please contact:

9031, Airlie Street
LaSalle (Québec) Canada
H8R 2A4